Analyzing Customer Feedback: December PulseM Report Card

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SIHI_PulseM_Reports_December_2024

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Tips from our Customer Care Department

• Minimize Hold Time: Aim to keep hold times under 2 minutes. If longer wait times are unavoidable, offer updates every 15 seconds or a callback option.

• Set Up Professional Voicemails: Ensure your voicemail is clear, polite, and provides an alternate contact for urgent inquiries. Respond within 24 - 48 business hours.

• Use Out-of-Office Messages: Be specific about your availability and provide an alternate contact person for urgent matters during your absence.

• Maintain a Polite and Professional Tone: Greet callers warmly, use polite language, and listen actively. Avoid jargon and slang.

• Represent Your Organization Well: Be knowledgeable, personable, and focused on solving the customer’s needs. Every call is an opportunity to strengthen customer relationships.

• Respond Promptly to Missed Calls: Return missed calls within an hour to demonstrate reliability, care and professionalism.

  
  

By implementing these simple yet effective tips, you can improve customer satisfaction and enhance your organization's reputation through better phone interactions.